Park Place Technologies Central Park API
IMPORTANT:
The authentication token URL is changing and will need updated in all integrations by 10/22.
Old URL: https://parkplacetech.okta.com/oauth2/aus38y3aji22Jmhsu2p7/v1/token
Introduction to the Park Place Technologies Central Park API
Park Place Technologies offers a robust integration solution using the Park Place Technologies Central Park API. This API offers you seamless integration and automation for incident management and interactions with Park Place Technologies. We strive to provide world-class integration and automation for your incident management and resolution, ensuring "Uptime All the Time."
Overview of the Park Place Technologies Central Park API
An API (Application Programming Interface) is a structured way for independent applications and systems to communicate. Having an API offering to support integration is critical to meet customer needs. The terms "Central Park API" and "integration solution" will be used interchangeably.
The Park Place Technologies Central Park API offers a platform-agnostic integration solution with adherence to industry standards and strong security practices.
To integrate with the Park Place Technologies Central Park API, customers can use any system that supports:
- Connectivity with Hypertext Transfer Protocol (HTTP) using Transmission Control Protocol (TCP) port 443 over the open Internet
- Representational State Transfer (REST) and OpenAPI 3 standards
Leveraging the Park Place Technologies Central Park API as an Addition to your Workflow
Park Place Technologies extends the life of customer equipment beyond the OEM warranty through third-party maintenance. Our ParkView™ and Entuity™ products allow for automated incident creation and interactions. Many customer requests are raised through other channels, such as phone, email, and Central Park. The Park Place Technologies Central Park API is another channel by which tickets may be raised. Park Place Technologies can assist customers by improving their workflow through effective communication tools and the Park Place Technologies Central Park API. This API enables automatic data exchange between business applications, streamlining the incident management process.
Functionality offered by the Park Place Technologies Central Park API
The Park Place Technologies Central Park API offers the following functionality:
Tickets
| View | Add/Update |
|---|---|
| List all tickets | Create a new ticket |
| Search for tickets: • All tick • Only OPEN, CLOSED tickets• Tickets updated since a given date/time |
Add an interaction (note) to an existing ticket |
| Get details for an individual ticket | Add an attachment to an existing ticket |
| List all activities for an individual ticket | Place a ticket on hold |
| List all interactions (notes) for an individual ticket | Release a ticket from hold |
| Cancel a ticket |
Assets
| View | Add/Update |
|---|---|
| List all assets on contract: • All assets • Only ACTIVE or INACTIVE assets |
Update the following fields on an asset: • Hostname • IP address • Tags |
| Search for assets: • By hostname • By part number • By serial number |
Request an asset be dropped from contract |
| Include components in a list of assets | |
| Get details for an individual asset |
NOTE: The name Park Place Technologies and the abbreviation PPT are used interchangeably in this documentation.
Production
Assets (Collapsed)
The contract asset record is the combination of contract and asset that provides a summary of the current service level agreement and dates for the included asset. This will also include entitled services for the asset.
The below endpoints allow you to query for assets, which are the assets that are currently on contract with Park Place Technologies.
Tickets (Collapsed)
A ticket is a request for a service for an asset at a specific time with resolution expected within a specific service level agreement.
The below endpoints allow you to create, update, and query tickets with Park Place Technologies. Tickets are created for assets that are on an active service contract with Park Place Technologies. If the asset is not on an active service contract, an error will be returned by the API.
- get/tickets
- post/tickets
- get/tickets/{TicketIdentifier}
- get/tickets/{TicketIdentifier}/interactions
- post/tickets/{TicketIdentifier}/interactions
- post/tickets/{TicketIdentifier}/attachments
- get/tickets/{TicketIdentifier}/shipments
- get/tickets/{TicketIdentifier}/dispatches
- post/tickets/{TicketIdentifier}/hold
- post/tickets/{TicketIdentifier}/release
- post/tickets/{TicketIdentifier}/cancellation
- get/tickets/{TicketIdentifier}/activities